Feb 01 2016

Sender verify failed cPANEL

If you have problems with your cPanel server not receiving mail from certain email addresses here is why :

When cPANEL in in the process of receiving a message, it contacts the sender’s server to establish a verification connection.
If the connection times out or the sender’s server is configured in such a way that it rejects the connection, the result is : Sender verify failed
In my case the sending server is running ISPConfig, that hosts a site with a email web form.
To resolve this, you need to add the recipient server IP in WHM Home -> Service Configuration -> Exim Configuration Manager -> Sender verification bypass IP addresses.

Sender verification bypass IP addresses

Sender verification bypass IP addresses


  1. 24x7servermanagement

    THanks for the solution. It worked for me

  2. Niko

    Thank you. Your solution fixed the issue! 🙂

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